Terms and Conditions


These terms and conditions set out the terms of use on which you may make use of our website as a registered user or as a guest.

Please review these terms of use carefully before you start to use our website, as these will apply to your use of our website. We suggest that you print out a copy of these terms and conditions to refer to in the future.

By making use of our website, you agree to accept these terms of use and comply with them.

Terms and Conditions

All of our Training Courses, including certification, will be delivered electronically via email or directly via our eLearning Websites.

All certifications will be supplied in PDF format unless otherwise stated.

Course login details will be emailed to the email address provided at the time of ordering once the order has been received and processed.

All training courses must be completed within 6 months of being purchased.

All online training courses are sold as individual courses, i.e., one person per course; if multiple candidates need to complete the training, the corresponding number of courses will need to be purchased and each candidate will be provided with their own unique login.
Online courses are not designed for group training.

Order Notification:

You will be notified by e-mail that your order has been received and processed.

Training Services Direct reserves the right to decline any orders, for any reason, and will usually explain the reason behind the refusal of your order.

Refund/Returns Policy:

Please note that all courses are non-returnable or refundable once the course code has been issued.

Training Services Direct will, at all times, assure you of the best possible service; however, in accepting this, your statutory rights are not affected or limited in any way.

Trade Descriptions Act:

Every care has been taken to ensure that the descriptions, pictures, and specifications are correct and are accurate at the time of publication.

All certification prepared for customers will be issued in secure PDF format unless otherwise stated.


Training Services Direct reserve the right to alter our prices at any time. All our prices are denominated in UK Pounds Sterling (£). Where applicable, VAT will be added at the current UK rate.


We accept a broad range of payment types – including Visa, MasterCard, Maestro, and Electron.

Training Services Direct uses Stripe to ensure secure and safe payment.

Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to receiving your course.

We are also able to take cheque payments by mail, cheques should be made payable to Training Services Direct.